Desktop Support Engineer - L1

Purpose of the role: Level 1 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring network, PCs, and peripherals.

Key responsibilities:

•           Provide onsite and desk side support services to end users.

•           Troubleshoot PC related problems at the direction of TCS level 1or SPOC.

•           Complete incidents and requests within SLA in pressurized environment.

•           Build, configure and troublesho...