Desktop Support Analyst

Pearson Whiffin

📍 London, England, United Kingdom

Full-time Computer Occupations

Job Description

Onsite Desktop Support Analyst / Team Leader

We are seeking a proactive Onsite Desktop Support Analyst with low-level Team Leader responsibilities. This is a hands-on role providing technical support to end users while assisting with the day-to-day coordination of a small support team.

The successful candidate will possess desktop support experience across Windows and MAC environments, excellent troubleshooting skills, and the ability to lead by example in a fast-paced operational environment.

Technical Support

  • Provide onsite and remote technical support for end users across multiple locations.
  • Diagnose and resolve hardware, software, operating system, and peripheral issues.
  • Support and maintain desktops, laptops, mobile devices, printers, and associated equipment.
  • Install, configure, and support Windows 11 and macOS devices.
  • Administer and troubleshoot Microsoft 365 (O365) applications and services, incl...
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