Desktop Support Analyst at Squarepoint
S
Squarepoint Capital
📍 montreal (administrative region), qc, Canada
Job Description
Enhance your career as a Desktop Support Analyst at Squarepoint, providing support to over 500 users globally in a Windows environment. Utilize your skills in Microsoft applications, Active Directory, and troubleshooting.
This role is essential for maintaining efficient operations across multiple user workstations. You will engage with users both remotely and on-site, troubleshooting applications like Microsoft Exchange and Office 365. Collaboration with Level 2 and 3 teams will be key in resolving complex issues while managing incidents with efficiency and a customer-focused approach.
Key Responsibilities:
• Provide 24x5 user support in a Windows environment
• Respond to incidents following internal processes
• Partner with teams for complex incident resolution
• Implement automation for common tasks
• Monitor alerts for service issues proactively
Requirements:
• Experience with Windows 10, Server 2012+, Office Suite
• Knowledge of Active Directory and re...
This role is essential for maintaining efficient operations across multiple user workstations. You will engage with users both remotely and on-site, troubleshooting applications like Microsoft Exchange and Office 365. Collaboration with Level 2 and 3 teams will be key in resolving complex issues while managing incidents with efficiency and a customer-focused approach.
Key Responsibilities:
• Provide 24x5 user support in a Windows environment
• Respond to incidents following internal processes
• Partner with teams for complex incident resolution
• Implement automation for common tasks
• Monitor alerts for service issues proactively
Requirements:
• Experience with Windows 10, Server 2012+, Office Suite
• Knowledge of Active Directory and re...