Desktop Engineer IJF

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user's enquires/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
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