Job Description
Salary: £30,000 - 34,000 per year
Requirements
- Experience as a 1st / 2nd Line Support Engineer or in a similar role
- Strong desktop support experience across Windows and Microsoft 365
- Exposure to Intune, Autopilot, or PowerShell is desirable
- Good understanding of IT systems and networking basics
- Strong communication skills and customer focus
- Organised and able to manage multiple priorities
Responsibilities
- Provide day‑to‑day support across hardware and software
- Manage and prioritise tickets through the service management system
- Troubleshoot issues across Windows 11 and Microsoft 365
- Support line of business applications
- Install, configure, and maintain devices and user equipment
- Support Intune, Autopilot, and modern workplace tools
- Assist with AV, meeting room technology, and office systems
- Maintain documentation and u...