Desk Side Support Engineer (Sevilla)

Overview

We are looking for IT End User Support Technicians who enjoy hands‑on technical work and direct interaction with end users.

Responsibilities

• Ability to advise and present to one or more customer staff.
• Monitor and control daily service call activity, utilization, inventory levels and service levels.
• Exceptional customer service.
• Advanced knowledge in Customer Service Aptitude.
• Resolving technical problems with hardware, software and connectivity.
• Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve.
• Participate in the configuration and support of internal systems.
• Ability to work effectively with Logistics.
• Adherence to assigned schedule.
• Adhering to documented policies, procedures and processes that are specific to the service.
• Clear and concise documentation of all customer interaction within ap...