Job Description
• Analyze and understand the area’s specific business requirements with that area’s management and global business units in cooperation with other Process Owners
• Guide the development, implementation, utilization and constant improvement of the KONE Way (KW) best practice business processes in the area
• Ensure the acceptance and successful implementation of new business processes and supporting tools in the area
• Design, lead and manage specified process improvements/improvement projects, acting as a global business project manager (where necessary) in development and implementation phases.
• Design, develop, implement and support the global KW Key Performance Indicator (KPI) framework and ensure the accurate reporting of these KPIs.
• Support KONE units in using KPIs to improve their daily operations.
An individual mapped to the Process Management role description will also have the following additional responsibilities depending on if they are a Ma...