DemandBridge Support Manager Remote Role
V
Valsoft Corporation
📍 Remote, Remote, Canada
Job Description
Drive customer success as a Support Manager at DemandBridge, managing a remote team across Canada and the USA. Focus on operational excellence in a SaaS setting while improving customer satisfaction.
This position entails leading the customer support team, establishing effective workflows, and enhancing ticket management. You’ll collaborate closely with Engineering to refine processes and handle escalations, ensuring a streamlined support experience. Your calm, process-driven style will be essential as you advocate for operational improvements and deliver a high-impact customer experience.
Key Responsibilities:
• Lead and coach a distributed customer support team
• Establish processes for quick resolution of support issues
• Serve as an escalation point for complex inquiries
• Identify areas for operational improvement and implement strategies
• Collaborate with Engineering for effective bug tracking
Requirements:
• Proven leadership in customer support withi...
This position entails leading the customer support team, establishing effective workflows, and enhancing ticket management. You’ll collaborate closely with Engineering to refine processes and handle escalations, ensuring a streamlined support experience. Your calm, process-driven style will be essential as you advocate for operational improvements and deliver a high-impact customer experience.
Key Responsibilities:
• Lead and coach a distributed customer support team
• Establish processes for quick resolution of support issues
• Serve as an escalation point for complex inquiries
• Identify areas for operational improvement and implement strategies
• Collaborate with Engineering for effective bug tracking
Requirements:
• Proven leadership in customer support withi...