Delivery Supervisor-Manila

Cainiao Group

📍 madrid, madrid, Spain

Full-time Dirección y consultoría

Job Description

Key Responsibilities
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  • Delivery Operations: Manage last‑mile delivery teams and carriers. Optimize routes and schedules to meet KPIs for on‑time delivery rates and customer satisfaction.
  • Cost Control: Oversee vehicle dispatch, fuel management, and freight settlement. Analyze data to reduce cost per unit (CPU) and improve operational margins.
  • Exception Handling: Resolve delivery issues (e.g., lost/damaged goods) quickly. Coordinate with local logistics partners and customer service to minimize resolution time.
  • Driver Management: Recruit, train, and assess local drivers/riders. Ensure compliance with local traffic laws and safety standards to mitigate legal and operational risks.
  • Data Analysis: Generate daily operation reports. Analyze regional performance metrics a...
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