Job Description
**Req ID**:
We are currently seeking a Delivery Manager to join our team in GDL, Jalisco (MX-JAL), Mexico (MX).
This position is responsible for providing direction to a team of IT Project Managers.
** **we are looking for**delivery leader which has lead global 24x7, ITIL based healthcare operations teams. US healthcare is nice to have**
- Provides direction to a team of IT Project Managers.
- Provides guidance and mentoring to staff.
- Handle and Coordinate with Other Teams and vendors to resolve P1 and P2 incidents
- Track the Incidents and ensure no SLA's are breached
- Serve as single point of contact for customer's report delivery/program manager
- Monitor and control daily progress, and help resolve obstacles as they arise
- Generate and implement ideas to continuously improve process efficiency
- Work closely with customer on clear prioritization and help team stay focussed on top priority items
- Estimates feasibility, time and effort of pr...
We are currently seeking a Delivery Manager to join our team in GDL, Jalisco (MX-JAL), Mexico (MX).
This position is responsible for providing direction to a team of IT Project Managers.
** **we are looking for**delivery leader which has lead global 24x7, ITIL based healthcare operations teams. US healthcare is nice to have**
- Provides direction to a team of IT Project Managers.
- Provides guidance and mentoring to staff.
- Handle and Coordinate with Other Teams and vendors to resolve P1 and P2 incidents
- Track the Incidents and ensure no SLA's are breached
- Serve as single point of contact for customer's report delivery/program manager
- Monitor and control daily progress, and help resolve obstacles as they arise
- Generate and implement ideas to continuously improve process efficiency
- Work closely with customer on clear prioritization and help team stay focussed on top priority items
- Estimates feasibility, time and effort of pr...