DE033205-Customer Service Analyst

Eligibility:
Only applicants who already have the right to live and work in this country are eligible to apply.

Position Title

Customer Service Analyst

Work Setup

Return to Office

Responsibilities

• Handle inbound consumer customer contacts across voice, chat, email, and digital channels, covering complex billing inquiries, account management, payment processing, and service support.
• Resolve billing discrepancies, process adjustments, and manage account changes that require broader service authority or experienced judgment beyond the standard agent tier.
• Apply client-defined retention frameworks and service offers for at‑risk customers within prescribed authority parameters.
• Manage appointment scheduling and technician visit confirmations, including rescheduling in coordination with Dispatch.
• Process service requests such as orders, plan changes, upgrades, downgrades, moves, conv...