Job Description
Drive excellence at Dayforce as a Principal Solutions Specialist IV, specializing in human capital management solutions. Improve customer support through data-driven approaches.
As a key member of the Product Solutions Team, you will act as an expert in the Dayforce application, responsible for conducting analyses that inform decisions and strategy. Collaborating closely with various teams, you will resolve complex customer issues while mentoring colleagues. Your innovative thinking will aid in enhancing system effectiveness and support readiness.
Key Responsibilities:
• Monitor and analyze support ticket trends
• Propose proactive solutions for critical customer issues
• Represent the Customer Support Team in strategic initiatives
• Lead the documentation and optimization of processes
• Provide mentorship and consultative support to peers
Requirements:
• Bachelor’s degree in computer science or related discipline
• Minimum of 2 years’ experience with Dayf...
As a key member of the Product Solutions Team, you will act as an expert in the Dayforce application, responsible for conducting analyses that inform decisions and strategy. Collaborating closely with various teams, you will resolve complex customer issues while mentoring colleagues. Your innovative thinking will aid in enhancing system effectiveness and support readiness.
Key Responsibilities:
• Monitor and analyze support ticket trends
• Propose proactive solutions for critical customer issues
• Represent the Customer Support Team in strategic initiatives
• Lead the documentation and optimization of processes
• Provide mentorship and consultative support to peers
Requirements:
• Bachelor’s degree in computer science or related discipline
• Minimum of 2 years’ experience with Dayf...