Job Description
**What you will do**
**Data Analysis & Insights**
**Develop methods, processes, and systems to consolidate and analyze large qualitative and quantitative datasets (support case data, escalation data, retrospective feedback, telemetry, etc.) to generate trends and actionable insights.**
**Perform exploratory data analysis (EDA) to identify patterns, anomalies, and root causes that drive improvement opportunities across CEE operations.**
**Design and conduct experiments to test hypotheses, validate assumptions, and measure the impact of business initiatives.**
**Machine Learning & AI**
**Apply statistical and machine learning techniques to develop predictive and classification models that solve moderately complex business problems.**
**Leverage Natural Language Processing (NLP) and modern ML techniques to extract insights from unstructured text data, including support cases, knowledge base articles, and customer interactions....
**Data Analysis & Insights**
**Develop methods, processes, and systems to consolidate and analyze large qualitative and quantitative datasets (support case data, escalation data, retrospective feedback, telemetry, etc.) to generate trends and actionable insights.**
**Perform exploratory data analysis (EDA) to identify patterns, anomalies, and root causes that drive improvement opportunities across CEE operations.**
**Design and conduct experiments to test hypotheses, validate assumptions, and measure the impact of business initiatives.**
**Machine Learning & AI**
**Apply statistical and machine learning techniques to develop predictive and classification models that solve moderately complex business problems.**
**Leverage Natural Language Processing (NLP) and modern ML techniques to extract insights from unstructured text data, including support cases, knowledge base articles, and customer interactions....