Job Description
Description We are looking for a detail-oriented Data Entry Clerk I to support hotline and customer service operations for a local government organization in Baltimore, Maryland. This Contract position focuses on handling incoming inquiries, entering information accurately, coordinating appointments, and connecting callers with the appropriate internal staff or community resources. The ideal candidate will bring strong communication skills, sound judgment, and a commitment to maintaining accurate records and confidentiality in a fast-paced service environment.
Responsibilities:
• Manage hotline activities by following established service procedures and responding to inbound calls in a timely manner.
• Enter caller and client information into the organization’s database with a high level of accuracy and attention to detail.
• Coordinate and schedule client appointments within the system while ensuring records are updated correctly.
• Direct calls to appropriate clin...
Responsibilities:
• Manage hotline activities by following established service procedures and responding to inbound calls in a timely manner.
• Enter caller and client information into the organization’s database with a high level of accuracy and attention to detail.
• Coordinate and schedule client appointments within the system while ensuring records are updated correctly.
• Direct calls to appropriate clin...