Job Description
Description
:Responsibilities
Provide Tier 4 production support for data platforms, pipelines, integrations across Snowflake, Databricks, Azure Data Factory, Azure Data Lake, and SQLdatabases.
Triage, investigate, resolve, and document incidents, service requests, defects, data quality issues, performance problems, failed jobs, and access-related requests.
Support Snowflake operations including databases, schemas, warehouses, roles, access patterns, query troubleshooting, performance tuning, cost awareness, secure data sharing, and operational governance.
Perform root cause analysis, contribute to problem management, and recommend preventive actions to reduce recurring incidents and improve service reliability.
Create and maintain support documentation, runbooks, knowledge articles, recovery procedures, escalation paths, and operational handover materials.
Use AI-assisted...