Job Description
Job Overview
Manages client expectations and ensures the delivery of business services, products and solutions to ensure client satisfaction, retention and brand preservation.
Essential Functions
• Takes responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services. Answers client queries and collaborates with production to get data in client-desired formats.
• Manage and maintain statistical stratification and methodology, and ensure that it is always up to date
• May lead projects between business and client teams; develop translatable client action plans with internal teams (i.e. responsibilities, timeframes, and resources).
• Provide data analysis support to clients when required.
• Analyze the customer’s requirement and ensure that the outcomes are delivered on time, follows high-quality standards and meets customer’s expectations
• Research, analyzes and responds to client inquiries t...
Manages client expectations and ensures the delivery of business services, products and solutions to ensure client satisfaction, retention and brand preservation.
Essential Functions
• Takes responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services. Answers client queries and collaborates with production to get data in client-desired formats.
• Manage and maintain statistical stratification and methodology, and ensure that it is always up to date
• May lead projects between business and client teams; develop translatable client action plans with internal teams (i.e. responsibilities, timeframes, and resources).
• Provide data analysis support to clients when required.
• Analyze the customer’s requirement and ensure that the outcomes are delivered on time, follows high-quality standards and meets customer’s expectations
• Research, analyzes and responds to client inquiries t...