CX Technical & Engineering Support Lead (China)
L
Logitech
📍 Shanghai, China, China
Job Description
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
**The Role:**
As the CX Technical & Engineering Support Lead for iCafe in China, you are the core technical support leader for Logitech’s iCafe business. You own Tier 2 technical escalations, resolve complex post‑sales challenges, and act as a key technical liaison between customers and internal engineering teams. This role is critical to maintaining system stability, optimizing performance, and strengthening long‑term partner success within the iCafe ecosystem.
**Your Contribution:**
+ Own and resolve complex Tier 2 technical escalations with full closed‑loop accountability from intake through final resolution
+ Provide expert guidance on firmware, software compatibility, and gaming performance optimization to safeguard the end‑user experience
+ Conduct proactive on‑site technical health checks f...
**The Role:**
As the CX Technical & Engineering Support Lead for iCafe in China, you are the core technical support leader for Logitech’s iCafe business. You own Tier 2 technical escalations, resolve complex post‑sales challenges, and act as a key technical liaison between customers and internal engineering teams. This role is critical to maintaining system stability, optimizing performance, and strengthening long‑term partner success within the iCafe ecosystem.
**Your Contribution:**
+ Own and resolve complex Tier 2 technical escalations with full closed‑loop accountability from intake through final resolution
+ Provide expert guidance on firmware, software compatibility, and gaming performance optimization to safeguard the end‑user experience
+ Conduct proactive on‑site technical health checks f...