Job Description
Job Title
CX Solutions Consultant
Location (s) Cochin Years of Experience 5-8 YEARS Job Description Key Responsibilities 1. CX Research & Insights • Conduct ongoing research on global CX trends, evolving customer expectations, industry benchmarks, and emerging digital technologies. • Analyze customer pain points, market shifts, and competitor CX strategies to identify gaps and opportunities. • Prepare insight reports, briefs, and thought leadership to support the CX Strategist and the broader CX practice. 2. Customer Engagement & Ideation • Engage directly with customers, sales teams, and regional business leaders to understand business priorities and CX challenges. • Facilitate discussions on CX transformation opportunities and translate insights into actionable concepts. • Ideate and conceptualize new CX approaches, solutions, and use cases influenced by customer interactions and market research. 3. Collaboration with CX UI/UX & Mobile Technical Lea...