CX Analytics & Experience Manager

Majid Al Futtaim Holding is seeking a Manager – Customer Experience for MAF Retail at Corporate Head Office. The role leads CX analytics, researches customer feedback, and translates insights into actionable improvements across markets.

You will develop in-depth understanding of growth drivers, consolidate NPS and feedback data, and present visualizations to leadership. A Bachelor's degree and 3–5 years in CX are required; strong problem-solving and knowledge of CX metrics are essential.