Job Description
Lead transformative customer experiences at BMO as the Customer Transformation Director. This hybrid role emphasizes scalable omni-channel strategies and personalizing customer interactions.
This senior-level position combines your strategic foresight with execution capabilities. You'll spearhead initiatives like Next Best Offer and work collaboratively with Digital Commerce and analytics teams to enhance customer journeys. Your leadership will drive innovation and continuous improvement across multiple operational fronts.
Key Responsibilities:
• Lead strategic initiatives for customer engagement improvement
• Develop scalable omni-channel solutions for campaigns
• Operationalize personalization strategies effectively
• Collaborate with cross-functional teams for capability scaling
• Drive technology enablement for Customer Contact Transformation
Requirements:
• Typically requires 9+ years of industry experience...
This senior-level position combines your strategic foresight with execution capabilities. You'll spearhead initiatives like Next Best Offer and work collaboratively with Digital Commerce and analytics teams to enhance customer journeys. Your leadership will drive innovation and continuous improvement across multiple operational fronts.
Key Responsibilities:
• Lead strategic initiatives for customer engagement improvement
• Develop scalable omni-channel solutions for campaigns
• Operationalize personalization strategies effectively
• Collaborate with cross-functional teams for capability scaling
• Drive technology enablement for Customer Contact Transformation
Requirements:
• Typically requires 9+ years of industry experience...