Customer Support Technician

Department: Customer Support

Employment Type: Permanent

Location: Bath, UK

Reporting To: Customer Support Team Leader

What that means day to day

• Responding to incoming queries promptly and efficiently, providing expert assistance with technical and software‑related questions via email and phone.
• Acting as the first point of contact for any HR inquiries, ensuring all information is accurate before passing it along to our HR team for further support.
• Engaging new customers with enthusiasm, guiding them through their SafeHR journey, and showcasing the value of our service during onboarding calls to ensure they get the most out of what we offer.
• Serving as the eyes and ears for the development team, identifying and reporting bugs, issues, and customer feedback with precision to help enhance our products.
• Collaborating with your team, sharing insights and knowledge to continuously improve our softw...