Job Description
**The Opportunity**:
As a member of our Customer Service team, you will be responsible for providing exceptional service to our customers and retailers.
You will handle customer inquiries, resolve issues efficiently, and ensure that every interaction reflects our commitment to excellence.
Your role is vital in maintaining our reputation for outstanding service and customer satisfaction.
**Responsibilities**:
- Provide accurate, valid, and complete information using the right processes & tools.
- Handle/Follow up customer queries, provide appropriate solutions and alternatives within the KPIs, and follow up to ensure resolution.
- Handle multiple customer inquiries and tasks simultaneously.
- Work closely with other customer service team members to ensure a consistent and high-quality customer experience.
- Collaborate with internal and external departments (e.g., logistics, carriers) to address customer issues.
- Participate proactively in tea...