Job Description
Full Location: Lipa - PH
We are seeking an enthusiastic and skilled Trainer to join our healthcare contact center team in Lipa. This role is ideal for candidates with excellent voice and communication skills, a passion for training, and a strong understanding of healthcare voice processes. As a Trainer, you will be responsible for preparing and upskilling agents to deliver exceptional service to healthcare members and providers.
In This Role You Will
- Conduct training sessions for new hires and existing team members on healthcare voice processes, customer service skills, and compliance protocols.
- Develop and deliver training materials, including presentations, role-plays, and workshops, to enhance communication, problem-solving, and customer handling abilities.
- Focus on improving voice modulation, clarity, pronunciation, and overall communication skills of agents.
- Ensure trainees are well-versed in healthcare t...