Customer Support Specialist
R
Robert Half Office Team
📍 Rockville, MD, United States
Job Description
Description
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support.
Responsibilities:
+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
+ Resolve issues and document outcomes in CRM systems
+ Escalate complex issues to internal teams
+ Identify service trends and improvement opportunities
Requirements
+ 2+ years of customer service experience
+ Strong communication and problem‑solving skills
+ CRM experience preferred
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great co...
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support.
Responsibilities:
+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
+ Resolve issues and document outcomes in CRM systems
+ Escalate complex issues to internal teams
+ Identify service trends and improvement opportunities
Requirements
+ 2+ years of customer service experience
+ Strong communication and problem‑solving skills
+ CRM experience preferred
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great co...