Customer Support Specialist - RL

Job Purpose / Overview

The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customer‑forward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs.

Essential Duties and Responsibilities

• Provides superior customer service and remains solution driven with all customers and/or customer concerns.
• Provide phone coverage within the queue.
• Handles customer issues, as needed, to ensure quality customer service.
• Effectively uses multiple software systems to service accounts. This includes but is not limited to Customer Relationship Management (CR...