Job Description
Company Description
FurrCrew is dedicated to simplifying and enhancing the pet ownership experience by building the largest and most comprehensive pet community in the world. The company focuses on connecting pet parents, service providers, and enthusiasts through intuitive digital products and services
Location: Pune
Employment Type: Full-Time
Role Purpose
The Customer Support Specialist will be responsible for managing escalated customer interactions, ensuring timely resolution of complex issues, and contributing to the continuous improvement of customer support processes. The role requires a proactive approach, strong problem-solving skills, and the ability to collaborate effectively with cross-functional teams.
Key Responsibilities
- Handle escalated queries via chat, email, and calls
- Resolve issues related to bookings, payments, services, and accounts