Customer Support Specialist

As a Customer Support Specialist, you will provide a world-class experience to our customers through answering incoming customer questions from multiple channels such as chat and email. You are driven with purpose to resolve solutions and act as an expert to help customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite.

Responsibilities

• Leverage product knowledge and customer service skills to answer casework from Customers.
• Deliver a top tier customer support experience through creative problem-solving, tickets and consistent probing, to craft accurate & timely outcomes for Customers.
• Conduct procedures to escape and coordinate the customer response in accordance with values.
• Expand your knowledge of client hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gaine...