Customer Support Specialist - Part Time PM
I
Intugo
📍 hermosillo, sonora, Mexico
Job Description
Intugo, in partnership with a foreign company specializing in automotive e-commerce platforms, is hiring an Automotive Customer Service Representative (CSR). The role focuses on supporting consumers and dealer-clients through phone and email, managing customer data in CRM systems, and coordinating appointments.
Key Responsibilities:
Handle inbound/outbound communication with consumers and dealer-clients
Update and maintain accurate customer information in CRM systems
Assist with client inquiries and provide solutions
Verify customer applications and sensitive information
Schedule appointments to maximize dealer sales opportunities
Exercise judgment in consumer finance-related scenarios
Must-Have Requirements:
Minimum 1 year of call center or customer service experience
Conversational English (able to communicate with clients)
Strong communication and active listening skills
Comfortable w...
Key Responsibilities:
Handle inbound/outbound communication with consumers and dealer-clients
Update and maintain accurate customer information in CRM systems
Assist with client inquiries and provide solutions
Verify customer applications and sensitive information
Schedule appointments to maximize dealer sales opportunities
Exercise judgment in consumer finance-related scenarios
Must-Have Requirements:
Minimum 1 year of call center or customer service experience
Conversational English (able to communicate with clients)
Strong communication and active listening skills
Comfortable w...