Customer Support Specialist
P
Platform Recruitment
📍 Newtown, Powys, United Kingdom
Job Description
Customert Support Specialist | Newtown
Working Hours: Monday to Friday, 8:30am – 5:00pm
About the Role
We are seeking a Technical Support Specialist to provide operational and technical support for fleet management and vehicle camera solutions. This role involves assisting customers with system configuration, troubleshooting, footage retrieval, data analysis, performance monitoring, and user training.
Key Skills and Competencies
*
Strong attention to detail
*
Logical and analytical thinking
*
Ability to manage multiple priorities simultaneously
*
Effective workload and case management skills
Main Responsibilities
*
Act as the primary point of contact for customer enquiries relating to vehicle camera and fleet management systems.
*
Deliver professional and customer-focused support through telephone, email, and case management pl...
Working Hours: Monday to Friday, 8:30am – 5:00pm
About the Role
We are seeking a Technical Support Specialist to provide operational and technical support for fleet management and vehicle camera solutions. This role involves assisting customers with system configuration, troubleshooting, footage retrieval, data analysis, performance monitoring, and user training.
Key Skills and Competencies
*
Strong attention to detail
*
Logical and analytical thinking
*
Ability to manage multiple priorities simultaneously
*
Effective workload and case management skills
Main Responsibilities
*
Act as the primary point of contact for customer enquiries relating to vehicle camera and fleet management systems.
*
Deliver professional and customer-focused support through telephone, email, and case management pl...