Job Description
As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.
Responsibilities:
- Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases
- Review and process tool warranty requests
- Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
- Help troubleshoot issues users may experience on Tekton.com
- Contribute to making Tekton.com an exceptional experience for end users
- Review and process orders and payments
Indicators of a good match for this role:
- You are aligned with Tekton’s philosophy, ways of thinking, and work style
- You are authenti...