Customer Support Specialist for US Clients

Precise Solutions Private Limited in Lahore, Pakistan is seeking a Customer Support Representative to handle inbound inquiries for US-based clients, delivering timely, accurate assistance and ensuring a positive customer experience.

You will respond via phone, email and chat, troubleshoot billing and service issues, document interactions in the CRM, and strive to meet KPIs such as AHT, CSAT and first-contact resolution.