Job Description
Job Title: Customer Support Specialist
Reports to: General Manager
Location: Remote
Employment Type: Full-Time (40 hours/week)
Schedule: Monday to Saturday
Compensation: Base Salary ($1100 US) | PTO
Application: Please submit a cover letter and in addition, please include a brief response to the following question:
Question:
- “How can I make sure that when I have to change a customer’s appointment — whether it’s due to lateness, rescheduling, or cancellation — the customer still leaves the interaction feeling that the adjustment was handled positively, with care, and maybe even to their benefit?”_
Position Overview
We're seeking a Customer Support Specialist who excels at building genuine human connections. This is not just a customer service or sales position — we are looking for someone with a warm, conversational personality, the kind of person who makes others feel like they’re speaking to a friend or family member.
Key Responsibilities:
- Handl...
Reports to: General Manager
Location: Remote
Employment Type: Full-Time (40 hours/week)
Schedule: Monday to Saturday
Compensation: Base Salary ($1100 US) | PTO
Application: Please submit a cover letter and in addition, please include a brief response to the following question:
Question:
- “How can I make sure that when I have to change a customer’s appointment — whether it’s due to lateness, rescheduling, or cancellation — the customer still leaves the interaction feeling that the adjustment was handled positively, with care, and maybe even to their benefit?”_
Position Overview
We're seeking a Customer Support Specialist who excels at building genuine human connections. This is not just a customer service or sales position — we are looking for someone with a warm, conversational personality, the kind of person who makes others feel like they’re speaking to a friend or family member.
Key Responsibilities:
- Handl...