Customer Support Specialist Braga - Hybrid / Onsite

We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Key Responsibilities

Handle incoming customer interactions via phone and/or digital channels

Answer questions related to subscriptions, billing, and service usage

Provide basic technical support and troubleshooting

Offer clear, accurate, and customer-focused solutions

Ensure customer satisfaction on every interaction

Follow internal procedures and quality guidelines

Candidate Profile

Native or near-native French (C2 level required)

No previous customer support experience required