Customer Support (Retention Team)

Job Overview

Employer: Occupop
Location: Milton Keynes, England, United Kingdom
Working Pattern: Monday to Friday, 9am - 6pm
Compensation: £27,500 basic salary + potential quarterly performance- based bonus
Start: Provisional ASAP

We are a leading life insurance broker seeking friendly and passionate individuals to join our Retention Support Team. Your role will involve meaningful conversations with customers, supporting retention processes, and collaborating with the team to improve customer experience.

Responsibilities

• Supporting the Retention Team by completing daily administrative tasks.
• Handling inbound calls from customers and passing them over to the appropriate advisor.
• Managing lapsed policy notifications from insurers and uploading them to our dialling system.
• Managing your diary and workload confidently, taking ownership of your day while coll...