Customer Support Representative

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key Responsibilities

Responsibilities

• Respond to customer inquiries.
• Resolve issues professionally.
• Document interactions accurately.
• Escalate complex issues.
• Meet response-time goals.
• Maintain customer satisfaction.
• Collaborate with internal teams.
• Follow company procedures.

Qualifications

• 2+ years of customer service experience.
• Excellent English communication.
• CRM/ticketing system experience.
• Problem-solving skills.
• Ability to multitask.
• Professional attitude.
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