Customer Support Representative | PKR - Tax Free Salary | Onsite | Karachi

Job Title

Hiring Customer Support Representative - Onsite in Karachi

Overview

Role involves responding to customer inquiries via phone, email, chat, and tickets; guiding users through product features and basic troubleshooting; and ensuring a positive customer experience.

Responsibilities

• Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.
• Understand customer concerns and provide clear, professional, and timely responses.
• Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.
• Maintain a positive customer experience by showing empathy, patience, and ownership.
• Document customer interactions, issues, and resolutions accurately in the CRM or support system.
• Follow up with customers to ensure their issue has been resolved.
• Escalate complex issues to the relevant technical, operations, or product ...