Customer Support Representative (Morning-Afternoon-Night-Rotational Shift)

Customer Support Representative (Morning-Afternoon-Night-Rotational Shift)

At Toll, we do more than just logistics – we move the businesses that move the world. We have been supporting our customers for more than 130 years and operate worldwide with a forwarding network spanning 150 countries. We are proudly part of Japan Post.

We are seeking a detail‑oriented and proactive Experienced Customer Service Representative (Rotational Shift) to join our team based in Bayan Lepas, Penang.

Key Responsibilities

• Customer Relationship Management: Develop and maintain effective and professional relationships with customers.
• Account Support: Assist with account management and transaction processing to ensure smooth operations.
• Product & Technical Support: Provide guidance and support related to customer transactions, feedback, and requests.
• Stakeholder Liaison: Coordinate with internal and external stakeholders to meet co...