Customer Support Representative II
I
ICONMA, LLC
📍 United States, United States, United States
Job Description
Our Client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location. Responsibilities:
+ The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
+ General product questions, availability, compatibility
+ Parts and publications lookups
+ Loyalty Rewards programs
Requirements:
+ Skills in interpersonal communications, negotiation, and conflict resolution.
+ Excellent written and verbal communication skills
+ 6+ months experience with customer service/support experience.
+ Proficiency with Microsoft Office products
+ High comfort level and experience with consumer software applicat...
+ The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
+ General product questions, availability, compatibility
+ Parts and publications lookups
+ Loyalty Rewards programs
Requirements:
+ Skills in interpersonal communications, negotiation, and conflict resolution.
+ Excellent written and verbal communication skills
+ 6+ months experience with customer service/support experience.
+ Proficiency with Microsoft Office products
+ High comfort level and experience with consumer software applicat...