Customer Support Representative - German - Lisbon

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time (6 month contract) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Manage both incoming and outgoing customer calls

• Investigate and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries

• Reviewee reported cases within established turnaround times and quality standards

• Escalate complex or unresolved issues according to company protocols.

REQUIREMENTS:

• Native/fluent in German both verbal and written. Fluent in English (minimum B2 level)

• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers

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