Customer Support Officer - Platinum
Coates Hire
📍 Belmont, Western Australia, Australia
Job Description
The next step in your career starts here ...
2 x 12-month fixed-term contracts — covering parental leave
Belmont head office location — easy access, on-site parking
Monday to Friday, rotating shifts 7am–3pm, 8am - 4pm, 9am - 5pm — no weekend work
As a Customer Support Officer – Platinum, you'll be the first point of contact for our tier-one customers and major projects, understanding their needs and delivering solution-focused outcomes. Working closely with our branch network, transport and fleet teams, you'll help deliver an exceptional customer experience from first enquiry through to fulfilment.
What you'll be doing
Responding to customer enquiries via phone, delivering exceptional customer service every time
Providing customers with product and service information via email and web enquiries
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