Customer Support Officer (Inbound Call Centre)

About the Company

Davidson is partnering with a leading national not-for-profit supporting families across Australia. This is a role where your work genuinely makes a difference every day.

About the Role

Looking to take the next step in your customer service career? This is a great opportunity to move into a fast-paced, purpose-driven role with strong training, supportive leadership and long-term potential.

Starting as a casual contract through to October, there is a strong chance of extension through to March next year.

This role is a mix of customer service, complaint handling and soft sales. You’ll be the first point of contact for families, helping resolve issues, guide conversations and deliver positive outcomes.

Key responsibilities include:

• Managing high-volume inbound calls, emails and web chats
• Handling complaints and difficult conversations with empathy and professio...