Customer Support Manager(SaaS) - 12+ Years Experience (Customer Success | Technical Support | Projec
A
Asian Hires
📍 Vadodara, Gujarat, India
Job Description
About the Role
As a Customer Service Manager, you will be responsible for managing customer projects and
providing exceptional service to our customers. You will oversee the coordination of internal teams
to complete projects within a specified time-frame and ensure customer satisfaction. In addition,
you will be responsible for providing technical support, training, and problem resolution for our
customers.
Responsibilities
Manage end-to-end customer projects from Discovery through successful implementation.
Coordinate with customers and internal teams to ensure timely project completion.
Lead the Customer Support and Data teams to achieve operational excellence.
Resolve customer escalations and ensure high customer satisfaction.
Plan, organize, and deliver customer training programs.
Maintain customer service records, support tickets, and project documentation.
Allocate resources and manage service request schedules.
Generate prod...
As a Customer Service Manager, you will be responsible for managing customer projects and
providing exceptional service to our customers. You will oversee the coordination of internal teams
to complete projects within a specified time-frame and ensure customer satisfaction. In addition,
you will be responsible for providing technical support, training, and problem resolution for our
customers.
Responsibilities
Manage end-to-end customer projects from Discovery through successful implementation.
Coordinate with customers and internal teams to ensure timely project completion.
Lead the Customer Support and Data teams to achieve operational excellence.
Resolve customer escalations and ensure high customer satisfaction.
Plan, organize, and deliver customer training programs.
Maintain customer service records, support tickets, and project documentation.
Allocate resources and manage service request schedules.
Generate prod...