Customer Support Lead

Key qualifications

• Proven experience in operations, supplier management, or customer support leadership (ideally within fintech, financial services, or tech).
• Strong track record managing third‑party suppliers and outsourced teams.
• Experience collaborating with customer support metrics and operational KPIs.
• Excellent stakeholder management and communication skills.
• Ability to balance strategic thinking with hands‑on execution.
• Strong analytical mindset with confidence using data to drive decisions.

Summary of position

QUALCO UK have a new consumer facing product that will revolutionise the way customers manage and handle their finances. ‘Togglit’ provides an innovative customer support service; enabling consumers to make payments, manage their budgets and seek financial and debt support and advice.

Reporting to the Director of Product, the Customer Support Lead will take ownership of our thir...