Job Description
About the Company
We are looking for an experienced, customer-centric, and operationally strong Customer Support Manager to lead customer support operations across the Blockmaze ecosystem. This role will be responsible for managing the support team, improving customer experience, handling escalations, and ensuring seamless support for users, merchants, partners, and institutional clients across our blockchain, payments, tokenization, and digital asset platforms. The ideal candidate should have experience in fintech, crypto, payments, forex, banking, or technology-driven customer support environments.
About the Role
We are looking for an experienced, customer-centric, and operationally strong Customer Support Manager to lead customer support operations across the Blockmaze ecosystem.
Responsibilities
Team Leadership & Management
Lead, mentor, and manage the customer support team across multiple shifts and regions.
Set team KPIs, SLAs, productivity ...
We are looking for an experienced, customer-centric, and operationally strong Customer Support Manager to lead customer support operations across the Blockmaze ecosystem. This role will be responsible for managing the support team, improving customer experience, handling escalations, and ensuring seamless support for users, merchants, partners, and institutional clients across our blockchain, payments, tokenization, and digital asset platforms. The ideal candidate should have experience in fintech, crypto, payments, forex, banking, or technology-driven customer support environments.
About the Role
We are looking for an experienced, customer-centric, and operationally strong Customer Support Manager to lead customer support operations across the Blockmaze ecosystem.
Responsibilities
Team Leadership & Management
Lead, mentor, and manage the customer support team across multiple shifts and regions.
Set team KPIs, SLAs, productivity ...