Job Description
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Resolve customer concerns efficiently while maintaining high customer satisfaction.
- Escalate complex issues to the appropriate internal teams when necessary.
- Maintain accurate records of customer interactions using CRM tools.
- Follow up with customers to ensure issues are resolved successfully.
- Collaborate with internal departments to improve the overall customer experience.
- Meet service level agreements (SLAs) and performance targets.
- Stay updated on company products, services, and support processes.
Requirements
- Bachelor's degree in any discipline.
- 0-2 years of experience in customer support, customer service, or a similar role.
- Fresh graduates with excellent communication skills are encouraged to apply.
- Excell...