Customer Support Executive – International Voice & Email

Customer Support Executive – International Voice & Email

Location: Surat, Gujarat : On-site only

Experience: Minimum 2+ years in international customer support (mandatory)

Type: Full-time

About the Role

CaratBee is hiring a Customer Support Executive to handle our US and UK customers across voice and email. This is a front-line role you will be the brand's voice to international customers, resolving queries, managing orders, and turning problems into good experiences.

Strictly on-site from our Surat office. Remote, hybrid, and work-from-home applications will not be considered.

Responsibilities

• Handle inbound and outbound calls with US and UK customers
• Manage email support queue with clear, professional, well-written responses
• Resolve order, shipping, returns,...