Job Description
Profile:- Customer Support Executive
Experience:- Fresher to 1 Year
CTC:- Upto 3 LPA (Depend on the interview)
Location:- Bangalore
Working Days:- 6 Days
Key Responsibilities
- :Handling Inquiries: Responding to customer questions via phone, email, chat, or social media. This includes providing information about products, services, pricing, and policies
- .Issue Resolution: Investigating and resolving customer complaints or problems, which may involve troubleshooting technical issues, escalating complex cases to relevant departments, or processing returns/exchanges
- .Maintaining Records: Documenting customer interactions, feedback, and resolutions in a CRM (Customer Relationship Management) system
- .Product Knowledge: Developing and maintaining in-depth knowledge of the company's offerings to effectively assist customers
- .Feedback Collection: Gathering customer feedback to help improve pro...