Customer Support Engineer

Job Description – Technical Support Engineer/ Customer Support Engineer

Job Title

Customer Support Engineer

Experience

2–4 Years

Industry

Software / SaaS / IT Services

Location

Colombia

Employment Type

Full-time

Job Summary

We are looking for a Technical Support Executive with 2–4 years of experience in the Software/IT industry. The ideal candidate will be responsible for providing technical assistance to customers, troubleshooting software issues, managing support tickets, and ensuring timely resolution while delivering an excellent customer experience.

• Provide L1/L2 technical support to customers via phone, email, chat, and remote sessions.
• Diagnose, troubleshoot, and resolve software application issues.
• Log, prioritize, and manage incidents using a ticketing system (Jira, Zendesk, Freshdesk, ServiceNow, etc.).
• Escalate comple...