Job Description
Position: Customer Support
Location: Lisbon, Portugal
Employment type: Full-time (6 month contract)
DUTIES AND RESPONSIBILITIES:
Managed both incoming and outgoing customer calls
Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
Reviewed reported cases within established turnaround times and quality standards
Escalated complex or unresolved issues according to company protocols
REQUIREMENTS:
Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum B2 level)
Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
Ability to handle stressful situations
Previous Contact Centre or Cust...