Description
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Shift, Hours & Compensation (Important)
24/7 operation – this centre never closesThis is a full time position for 6 months- could extendThis is not a Monday–Friday role, shifts could be on weekend or overnight as needed.Rotating 5x2 schedule (days off vary and are not guaranteed on weekends)Typical shifts:5:00AM -1:00PM PST7:00AM – 3:00PMPSTIncludes evenings, overnights, weekends, and holidaysCompensation:
Full-Time: $24.00/hour (37.5 hours per week)Top Responsibilities (What You’ll Do)
Answer and manage incoming calls using Genesys, assessing needs and routing accuratelyProvide professional, first-point-of-contact support to customers and internal teamsCreate and document service cases in Salesforce for follow-up and resolutionTriage customer chats and connect inquiries to the correct teamsMonitor shared inboxes and respond to after...